data

#015 - Loyalty and Personalization in Healthcare

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Have you ever wondered how consumer expectations are changing the way healthcare payers and providers think about the overall consumer healthcare experience? Wondering how healthcare companies are harnessing data or from wearable devices? Or, maybe you’re wondering how healthcare companies are going to drive innovation in a heavily regulated industry. Wonder no more!

On this episode, I had the pleasure of speaking with Rahul Goyal, Director of Digital Analytics and Personalization at UnitedHealth Group and Tess MacGibbon, Account Director at The Lacek Group about all of this. Well, briefly since we only had fifty minutes. Both guests are incredibly knowledgeable about healthcare which made this a fun and enlightening episode. Listen in as Rahul and Tess provide an insiders perspective on data, personalization and loyalty in the healthcare industry.

show highlights and what you’ll learn…

  • The rise of consumer expectations in the healthcare sector

  • Challenges with personalizing healthcare experiences for consumers

  • How the healthcare industry thinks about personalization and what they’re doing to address today’s challenges

  • How personalization drives loyalty in healthcare; the current state of loyalty and where there are opportunities for innovation

  • Data and analytics talent in the healthcare industry; what UHG is doing to bridge gaps between talent types and the business

  • The future of loyalty and personalization in healthcare

PEOPLE, TECHNOLOGY, AND RESOURCES MENTIONED

Listeners, Before You Go!

Thanks for listening. If you have any questions for me or the guest on this episode, please leave a comment on LinkedIn or Twitter. I’ll get back to you as soon as I can.

If you enjoyed this episode, please leave a review and rate the show in iTunes. Also subscribe so you don't miss any future episodes. 

Your support on social media is also appreciated. Feel free to share this episode and to connect with me on LinkedIn or Twitter via the links below. 

#014 - Into The New Year!

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Since starting the Digital Measure Show in April of last year I’ve released 13 episodes which is a little better than one per month. Not as many as I would have liked but then again it’s not about quantity as much as it is about quality and consistency. If I’m being completely honest, 2018 was truly about learning and getting comfortable behind a microphone. For that, I’m incredibly thankful for my guests (and strong network!) for providing me with wonderful content, their time, and network exposure to help promote this podcast.  

Looking ahead into 2019 I really feel like there’s momentum behind the podcast—I’ve got some incredible guests lined up already and I’m partnering with The Lacek Group to produce a handful of high-quality loyalty and digital marketing episodes.

upcoming topics and guests…

Listeners, Before You Go!

Thanks for listening. If you have any questions for me or the guest on this episode, please leave a comment on LinkedIn or Twitter. I’ll get back to you as soon as I can.

If you enjoyed this episode, please leave a review and rate the show in iTunes. Also subscribe so you don't miss any future episodes. 

Your support on social media is also appreciated. Feel free to share this episode and to connect with me on LinkedIn or Twitter via the links below. 

#013 - Agile Marketing Development & Teams

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Two episodes ago I had Femi Olajiga on the show to give us an intro on agile marketing and to share his experience and research in this field. On that episode he provided an overview of some agile methodologies, how he has seen organizations adopt these methodologies and the skill sets needed to be successful. Though I enjoyed our conversation, I had many more questions so I sought out a couple of veterans in the field to provide us with some perspective and to answer questions that the podcast listeners and I still have about agile marketing.

David Stark, Head of Digital Strategy & Web Operations at 3D Systems Corporation and one of IBM’s original agile evangelists, joined me with over twenty years of experience in digital marketing and agile. My second guest, Pat McManus, Sr. Director of Strategy at The Lacek Group joined me to discuss current agile methods used while developing a loyalty program for one of the agencies largest strategic accounts.

On this episode we discuss the mindset of agile, team structures, working with external partners, how data teams can adopt an agile mindset and more.

Whether you’re new to agile, evolving your program or just looking to adopt an agile mindset, there’s 40+ years of combined knowledge to draw from in this episode so listen in and share your thoughts with us on Linkedin or Twitter (links below).

Show highlights and what you'll learn...

  • Intro to David and Pat’s combined 40+ years of digital marketing and agile experience

  • Why having an agile mindset does not simply mean moving faster

  • Team structures, skill sets needed and integrating with cross-functional teams for creative problem solving

  • Growing into an agile practice and what that means for team members with non-traditional agile titles and roles

  • Finding the right agency partners, relationships and cross-functional engagement in an agile environment

  • How The Lacek Group drives effective collaboration across internal and external clients to meet the needs of one of it’s largest strategic account

  • Taking a product to market (eg. loyalty program) with core benefits, large scope and a long timeline while remaining agile enough to deliver short-term promotional benefits

  • How agile frameworks and methodologies can be used on data teams to meet the needs of organizational demands

  • Parting tips and wisdom for those who are eager to learn about agile or introduce agile into their organization

Listeners, Before You Go!

Thanks for listening. If you have any questions for me or the guest on this episode, please leave a comment on LinkedIn or Twitter. I’ll get back to you as soon as I can.

If you enjoyed this episode, please leave a review and rate the show in iTunes. Also subscribe so you don't miss any future episodes. 

Your support on social media is also appreciated. Feel free to share this episode and to connect with me on LinkedIn or Twitter via the links below. 

#009 - Data Engineering with Jose Bergiste

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One of the many reasons for this podcast is to connect with new people in the industry and learn from their experiences. On this episode, I'm happy to introduce Jose Bergiste, Principle Analytics Consultant at Congetik. Jose reached out to me as a fan of the podcast several weeks ago and asked if he could be a guest on the show to educate others in this space on what it’s like to be a data engineer. I loved his mission and though that it fit right into the narrative of this podcast.

We began our conversation talking about what data engineers do then we get into the day-to-day aspects of being a data engineer, how they fit within organizations, their relationships with marketing, IT, and data teams. Then we touch on the market and what Jose does to stay relevant in a rapidly evolving industry.

Whether your an aspiring data engineer or work in other areas of marketing, this episode has some good insights on the industry and how they're becoming a more important role in digital marketing. 

Show highlights and what you'll learn...

  • How Jose got into data engineer and his experience at Walt Disney Company
  • Jose describes some of the day-to-day aspects and types of data engineering 
  • Where data engineering teams fit into organizations, the culture, and how they support digital marketing
  • The relationship between data, marketing, IT, and data engineering teams
  • A little on the current market of data engineering and keeping your skills relevant 
  • Recommended resources for aspiring data engineers

Reach and connect with Jose:

People, Technology, and Resources Mentioned

Jose, thanks for this awesome iTunes review and for being a listener of the podcast. Much appreciated and I look forward to future conversations with you. 

First episode in and I am very impressed. Very good content. Cool topics and well delivered. I like that it is not super technical but also not shallow. You gain good insights and learn a few things from it. Can’t wait for more.
— Jose Bergiste

Listeners, Before You Go!

Thanks for listening. If you have any questions for me or the guest on this episode, please leave a comment below and we'll get back to you.

If you enjoyed this episode, please leave a review and rate the show in iTunes. Also subscribe so you don't miss any future episodes. 

Your support on social media is also appreciated. Feel free to share this episode and to connect with me on LinkedIn, Twitter, and Facebook via the links below. 

#007 - Online Learning for Data Science

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Data programming has been a topic of interest of mine for the past year and peaked just a few months ago. I started attending R sessions at conferences to gain as much knowledge as I could and to decide if this was a development track I wanted to pursue. R and Python have been gaining in popularity over the past several years so I thought maybe I was late to the game. Judging by the crowd at these conferences there were a lot of beginners and curious attendees. Maybe I'm not so late after all.

After enough research and conferences, I decided that R was the better fit and aligned well with my career path. So, I scratched the itch. Well, I tried. However, like most people learning something new, I had lots and lots of questions but didn't want to waste anymore time searching for online help. R was incredibly confusing and I was getting nowhere fast, so I switched directions and looked for a structured learning program instead. If there was a logical learning progression for guitar or jiu jitsu, I had decided that there must be one for data programming too.

Turns out I was right...I think. I started out with a free trial from DataCamp but after a couple of weeks I realized that the subscription would save me a lot of time and frustration. 

After making it half way through the intermediate R course I asked Robert Daniel, Chief Sales Officer at DataCamp, to join me on the podcast to talk a little bit about online learning for data scientists. Don't worry, this episode isn't a sales pitch for DataCamp. Because my journey took about a year, I imagine that others are also looking for resources and wondering where to get started. If that's you, listen to this episode. It's intended to be informative and a short listen.

Enjoy and leave a comment below if you have other resources that you'd like to recommend.   

On this episode we discuss the following…

  • Intro to DataCamp and their mission
  • Why online learning has emerged and servicing the data scientist community
  • How businesses are adopting online programs to train their data scientists
  • What DataCamp has learned from learners over the past 4 years and how that’s driving product innovation
  • How DataCamp designs their learning tracks around the way data scientists learn
  • The two main differences between DataCamp and other online learning programs
  •  Continuing your data programming education and available learning tracks

recommended data science resources and mentions

#004 - Startup Analytics with Dennis Still

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I had the pleasure of speaking with Dennis Still, Founder & Chief Insights Analyst at Bigfoot Analytics, on what it takes to be an analyst in a startup or small company. Dennis has worked for larger companies before but has really spent the bulk of his career in analytics at smaller companies. Dennis is a data "hacker" at heart and I really enjoyed getting his perspective on the skill set and passion that's required to survive in a small company as an analyst. 

On this episode we discuss the following…

  • Dennis' journey from social science to data and analytics 
  • What's currently required of analysts today and how expectations have changed over the years
  • Some common client questions and how to navigate the challenging conversations
  • How Dennis sees the difference in startup analytics and enterprise level talent
  • Practical advice for new data analysts entering the field, where and how to find what you're passionate about, and the mentality you have to have when choosing to work at a small company or a startup
  • Dennis' must have data tools and things he does to stay relevant as an analyst
  • We broke out Dennis' crystal ball for a moment and reflected on the future of the analytics industry 

How you can reach Dennis:

Various mentions and topics from this episode:

#003 - Testing & Optimization with Brian Hawkins

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On this episode Brian Hawkins, Senior Partner at Web Analytics Demystified, joined me to talk about testing and optimization. Brian brings over a decade of experience in testing and personalization to the table so it was a privilege to have him on the show. 

Due to time constraints, we barely scratched the surface of testing on this episode so I plan on doing more on this topic in the future. It's an area that I'm passionate about and one that we warrants much more conversation. Leave a comment below or on Facebook if there's a specific aspect of testing that interests you. I will take that into consideration when putting together the next episode. 

On this episode we discuss the following…

  • Common challenges within the practice of testing and optimization
  • Emerging solutions and technology that's changing the landscape of experimental testing
  • Tips for testing when traffic is low
  • Takeaways from Adobe Summit 2018
  • Introduction to MiaProva, an Optimization Management Platform

How you can reach Brian:

Various mentions and topics from this episode:

#001 - Customer Data Platforms with Martin Kihn (Part 1 of 2)

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On this episode I talk with Martin Kihn on Customer Data Platforms which is a feverishly hot topic and category in the current landscape of marketing technology. Martin spent the early part of his advertising career at Digitas in New York before stopping in Minneapolis to work for Fallon as the Director of Analtyics enroute back to New York where he is currently the VP of Research at Gartner.

Advertising is in his blood so it was my mission to convince Mr. Kihn to join me on The Digital Measure Show and get his perspective on this still young and undefined category. Mission complete! 

ON THIS EPISODE WE DISCUSS THE FOLLOWING...

  • The challenge that Gartner clients are looking to solve and the role of the Customer Data Platform
  • What part of the organization owns the Customer Data Platform
  • How Customer Data Platforms differ from Data Management Platforms, Tag Managers, and even CRM databases  
  • How vendors may differ and why it's a confusing and difficult category for marketers to approach 
  • The likely future of this category and the capabilities that are not yet available 

HOW YOU CAN REACH MARTIN:

OTHER CUSTOMER DATA PLATFORM RESOURCES:

If you liked this episode and would like to hear more on topics like this head over to iTunes to subscribe and rate this podcast. Thanks for listening and hope to hear from you soon!